Returns & Refunds Policy

Ordering status: Online ordering is currently unavailable. The service terms below apply when this store accepts an order.

Starting a return

Contact us within 30 days after delivery. Provide the order reference, selected item and option, and the reason for the request. For a defect or delivery damage, include clear photos if available.

Item condition

A change-of-mind return must be unused and include its original packaging and accessories. Protect the item while arranging the return. This voluntary policy does not restrict rights that apply to a faulty or incorrectly supplied product.

Return instructions

Wait for written instructions and the destination confirmed for your order before posting anything. Neither our contact address nor an address on a parcel should be treated as an authorized return destination.

Return shipping costs

The customer pays postage for a change-of-mind return. Where an incorrect, damaged or faulty item is confirmed, we cover the applicable return-shipping cost under the arrangements agreed with customer care. Contact us first; a prepaid label is not automatically provided for every request.

Refund timing

Once we receive and inspect a return, an approved refund is initiated within 5–10 business days. Additional processing by the payment provider or bank may apply before the funds appear.

Cancellations and different options

Request cancellation before dispatch. After dispatch, use the return process. Contact us about a different size or color; an automatic exchange or reservation is not promised.

Questions? Email [email protected] or call +1 (816) 379-8775.